FAQ
Shipping & Delivery
Yes, we offer free shipping on U.S. order over $100, and international orders over $175.
You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.
Yes, we ship internationally, and orders over $175 ship free. Please note that international orders may be subject to import duties and taxes, which are the customer's responsibility and are set by your country.
Returns & Refunds
We pack every order with care, but if anything arrives damaged, email info@osioils.com with a photo within 7 days of delivery and we'll make it right.
- We accept returns of unopened, full-priced items up to 30 days after purchase.
- We do not accept returns on discounted products.
- International orders are not eligible for a refund.
- We will supply your return label upon request.
- We do not reimburse shipping costs and apologize for the inconvenience.
- Once the products are successfully received, a refund will be issued.
Please contact info@osioils.com with any questions or concerns
Payment methods
We accept payments from all major credit cards such as Visa, Mastercard, American Express, and Discover.
We also offer express payment options through Apple Pay, Google Pay, PayPal, and Venmo
OUR PRODUCTS
Take our 1-minute dosha quiz to discover your Ayurvedic body type and the oils best suited to you. You can also email us at info@osioils.com for a personal recommendation.
Unopened, our oils last up to two years. Once opened, use them within 3–6 months for the best results. Keep them in a cool, dry place away from direct sunlight, with the cap tightly closed.
Our products are made with natural ingredients, so their scent can vary slightly from batch to batch, just as it does with each harvest. The quality and effectiveness of your product stay exactly the same.
Our oils are made only with natural herbs and plant oils, with no synthetic ingredients. Every body is different, though, so we recommend checking with your healthcare provider before starting any new skincare during pregnancy or while nursing. You'll find a full ingredient list on each product page to share with them.
RITUAL SETS & SUBSCRIPTIONS
Subscribers save 30% on Ritual Sets or 20% on individual products, get free U.S. shipping, and are invited to monthly Ayurveda education and Q&A calls with our founder, Osi. Choose a delivery every 1, 2, 3, or 4 months, and manage everything from your account.
Yes, anytime before your next shipment. Just click "Manage Your Subscription" in any subscription email, or log in to your account on our website.
Only one discount can be applied per order, so discount codes can't be combined with subscription savings.